How Verification Works

We take the trust and safety of our pilgrims seriously. That's why we have a comprehensive verification process for all agencies on our platform. Here's how it works:

Step 1: Initial Application

When an agency registers, they submit their basic information, business license, and relevant certifications. Our team reviews the initial application to ensure all required documents are provided.

Step 2: Document Verification

We verify all submitted documents including:

• Business registration and licensing
• Authorization to provide Hajj and Umrah services
• Insurance coverage
• Tax compliance
• Industry certifications

Step 3: Background Check

We conduct a thorough background check to verify:

• Business history and track record
• Financial stability
• Compliance with regulatory requirements
• No history of complaints or violations

Step 4: Quality Assessment

We evaluate the agency's:

• Service quality and customer satisfaction
• Package offerings and pricing transparency
• Customer support capabilities
• Operational processes

Step 5: Verification Badge

Once an agency successfully completes all verification steps, they receive a verified badge and are listed in our verified agencies directory. This badge helps pilgrims identify trusted agencies.

Ongoing Monitoring

Verification is not a one-time process. We continuously monitor verified agencies to ensure they maintain our quality standards. Agencies must renew their verification annually and may be subject to random audits.

Why Verification Matters

Our verification process ensures that pilgrims can book with confidence, knowing that verified agencies have been thoroughly vetted and meet our high standards for service quality, reliability, and customer care.